Feedback from customers of national housebuilder Bellway has led to the developer being awarded an industry-leading five-star rating from the Home Builders Federation (HBF) for the sixth consecutive year today [23 March].
The prestigious accolade of 5 Star status is given to companies who achieve a 90 per cent or higher rating in the HBFs annual Customer Satisfaction Survey. This takes a snapshot of the views of customers moving into new-build homes in the past 12 months.
Achieving the HBF 5 Star Rating in 2022 is the sixth such achievement in a row for Bellway, which has its headquarters in Newcastle upon Tyne. The housebuilder’s score is one of the highest in the industry and reflects the fact that more than nine in ten of its customers would recommend the housebuilder to a friend.
Bellway is currently building new homes across almost 250 locations in England, Scotland and Wales, and aims to deliver over 11,000 homes each year.
John Enright, Group Customer Care Director at Bellway, said: “In a 12-month period where the challenges for all housebuilders and those associated with the construction industry have been exceptional, it is particularly pleasing to have received recognition from the HBF, and most importantly of all, from our customers, with a 5 Star Rating for 2022.
“To have received this award for the sixth year in succession highlights the continued determination and resilience of all Bellway staff to be completely dedication to deliver the highest quality new-build housing, with a clear ‘customer first’ approach in everything we do.
“While we will celebrate today’s news, we also appreciate and understand the absolute need to continue to improve as a company and as an industry moving forward, with respect to the world around us and the future of housebuilding playing a role within that. Bellway is taking significant steps forward to address sustainability across all facets of the business, both on site and in our offices across the country, to become greener and friendlier to our environment as a responsible developer of new-build homes.
“We would, of course, wish to give a huge thank you to all our staff, contractors, service providers, and suppliers for making this year’s rating achievement possible, as well as recognising all our customers for their support and kind feedback they’ve given us on our work across the hundreds of developments where we’ve built new homes in the past year.”
The HBF results published today [23 March] demonstrated that the housebuilding industry as a whole had maintained a high level of customer satisfaction, with 91 per cent of new homeowners who completed the Customer Satisfaction Survey noting they would recommend their developer to a friend.
For more information on Bellway and its current list of available developments across the country, please visit https://www.bellway.co.uk/.
